IT Support helps you get started with your CID (Chalmers account), MFA, email, Chalmers Apps, and other IT resources at Chalmers.
Chalmers account (CID)
CID is the name of your account at Chalmers.
You use it as your username (cid), or as part of a username (cid@chalmers.se), and as part of your email address (cid@student.chalmers.se).
MFA and Microsoft 365
Your Microsoft school account is created after you activate your CID. The account is usually available within a few hours, but it may take longer, especially at the start of the semester.
You need to use MFA (Multi-Factor Authentication) to access Microsoft’s cloud services. This means you may need to verify yourself using an app on your phone when you use one of the connected services.
Your e-mail account is a part of your Microsoft school account and is created after you have activated your CID. The account is usually available within a few hours, but it may take longer, especially at the start of the semester.
Eduroam (wifi)
You have access to wireless network via Eduroam across campus.
More information about Eduroam is available in the Chalmers service portal
(requires login)
Connecting via VPN to Chalmers
Some services require you to use Chalmers VPN if you want to connect to them when you are off campus.
More information about VPN is available in the Chalmers service portal(requires login)
Computers
Chalmers has a well-developed IT infrastructure and a wide range of software that you can download to your computer. If you do not have your own computer, there are plenty of computers available in Chalmers’ computer labs.
More information about StuDAT is available in the Chalmers service portal
(requires login)
Chalmers Apps
You get access to almost all software you need for your studies through the cloud service Chalmers Apps.
More information about Chalmers Apps is available in the Chalmers service portal
(requires login)
Software
You have access to various software that may be useful for your studies. Many programs are available for installation on your own personal computer. Some of the most common programs include:
Microsoft Office 365
Matlab and Mathematica
ShareLaTex
Many of the programs can be downloaded from the Student Software Portal.
More information about software for students is available in the Chalmers service portal
(requires login)
File storage and OneDrive
You have access to OneDrive via your Microsoft school account, as well as a home directory on Chalmers’ file server.
More information about OneDrive and home directories is available in the Chalmers service portal
(requires login)
Information and guides
Chalmers IT system instructions and guides are available at the Chalmers Service Portal (requires signing in with your cid and cid password). There, you'll find answers to questions like:
How do I remotely connect to a StuDAT computer?
How do I connect to Chalmers via VPN?
How do I print to a Chalmers printer?
Contact IT support
It is recommended to send your question, if possible, from your student e-mail.
In order to be able to help you, please state:
Who you are – your CID or personal identification number (or just e-mail directly from your student e-mail)
What question / issue you have
Where the issue occurs, such as the computer name and operating system
When the issue occurred
E-mails are answered during office hours, usually weekdays 08:00-16:30 (08:00 AM - 04:30 PM)
Phone
031-772 65 00 (+46317726500)
Open: weekdays 08:00-16:30 (08:00 AM - 04:30 PM), reduced staffing during lunchtime